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Consulting
“When you invest on a 30-year perspective, you’re catering for needs of guests who aren’t even born yet.”
Filipe Santiago
Senior Partner, Managing Director - Consulting
We know the business as few. We realize your needs and ambitions and optimize your value chain to ensure you're where you want to be. Our Blue Ocean culture takes us beyond the obvious. We know what the theory says but we want to write your style book through an approach that differentiates itself in the market due to its innovative character and its unique implementation. Our Competence Centers bring together top-notch professionals and a 360 vision that ensures the best optimization between planning and practice, strategy and operation. We seek what distinguishes you and we assure you that there is always a blue Ocean waiting for you, where your vision can grow sustainably.
Filipe
Santiago
Senior Partner
Managing Director, Consulting
Economist by the internationally awarded Nova SBE, and an MBA by INSEAD, he started his career in business consulting, at Roland Berger and The Boston Consulting Group (BCG). He was in banking, in Strategic Marketing and as Head of Direct Banking, and was the COO for pmelink.pt, the biggest e-commerce platform in Portugal at the time. Filipe joined leading Portuguese group Tivoli Hotels & Resorts in 2007, as Head of Development and was assigned to the Board of Directors as CS&MO, and, later, as an interim COO, up to the successful acquisition by Minor Hotels. He is currently an advisor of Nova SBE for the subject of management applied to hospitality.
Consulting Services
1
Concept and Evaluation
  • MARKET STUDY AND BENCHMARKING
  • CONCEPT AND PROGRAM DEVELOPMENT
  • BLUE OCEAN CONCEPTS – “DISRUPTIVE HOTEL CONCEPT DESIGN”
  • DEVELOPMENT OF F&B CONCEPT AND MENUS
  • ECONOMIC FEASIBILITY STUDY
  • STRATEGIC PLANNING
  • MARKETING AND SALES PLANNING
  • SUPPORT FOR PUBLIC INCENTIVE APPLICATION
  • STRATEGIC PROJECT WORKSHOP – “SPW”
2
Implementation
  • BRAND PROCUREMENT FOR MANAGEMENT AND FRANCHISE
  • OWNER RENTAL POOLS
  • PROJECT MANAGEMENT AND ADVISORY
  • DESIGN OF STANDARDS AND PROCEDURES
  • ORGANIZATIONAL DESIGN
  • DEPARTMENT AND TEAM SETUP
  • OPERATIONAL AND COMMERCIAL AUDIT
3
Exploration
  • OPERATIONAL EFFICIENCY
  • COMMERCIAL PERFORMANCE
  • ELECTRONIC DISTRIBUTION
  • REVENUE MANAGEMENT IMPLEMENTATION
  • STRATEGIC AND OPERATIONAL MARKETING
  • SOCIAL MEDIA AND REVIEW MANAGEMENT
  • PLANNING AND REPORTING
  • HR STRATEGY
  • ADMIN EFFICIENCY
  • HYGIENE AND SAFETY SYSTEMS
  • REGULATORY COMPLIANCE
  • STRATEGIC OPERATIONAL WORKSHOP – “SOW”
Case Studies
Success builds, one step at a time. It is not only the results of our Clients that grow. In each project we learn and develop competencies that we apply in the following projects, refining processes and adapting methodologies to ensure future success.
“Blue Ocean” Strategy for Entry and Growth in the Tourism Industry
Client was a leading Portuguese construction group with strong international presence. BlueShift was hired to design a strategy for entry and growth in the tourism industry.
A market study was performed, emerging consumer trends outlined, and the target market was defined for a new brand to be developed. The team created and detailed a brand portfolio consisting of four different products, all directed at the same target, but with distinctive characteristics. Each product was structured on a “blue ocean” perspective, by combining factors in a way that is unique in the market, assuring a high degree of innovation and disruption.
Finally, BlueShift evaluated the potential of an existing portfolio of greenfield assets and buildings for implementation of the designed products, and outlined strategic guidelines and objectives for the new business area on a ten-year perspective.
Design of Integrated Revenue Management System
BlueShift was hired by an international financial group, owner of a hospitality chain with ten properties in Portugal, to perform an audit of the Revenue Management practice and recommend a model for the future.
Analysis covered the whole Revenue system, including not only the Revenue department, but also key interfaces with Marketing, Sales, Operations and General Manager.
An evaluation matrix, structured in three sub-processes and a total of 24 steps was used to score the starting point, the target and the existing gap for each of 87 items.
A comparative analysis was also performed for four alternative management models, using qualitative and quantitative criteria, and resulting on a final recommendation on the model to implement.
In the end of the project BlueShift was invited to manage the areas of Revenue, Marketing and Sales, in close co-operation with the Director of Operations.
Concept for a High-End Countryside Hotel
Client was an equity fund owning a sizable plot o land with an excellent location and exceptional nature integration. The project team was interdisciplinary, integrating, in close co-operation, three sub-groups of specialists in architecture, landscaping and environment, and tourism, BlueShift being in charge of the latter.
BlueShift created an innovative hospitality concept with a very premium positioning, with multiple differentiation levers in terms of room experience, gastronomy, leisure, wellness and nature immersion. Project included detailed definition of compound’s operational model, development of business plan and economic feasibility study.
Strategic Plan for Wine Tourism
Client was one of the major players in the Portuguese wine industry, with a strong internal and international footprint.
Final output of the project was a comprehensive Strategic Plan for the wine tourism division, including definition of the division’s Mission, Vision, Strategy, Objectives, Implementation Plan and 10-year Business Plan. Scope of analysis covered Visiting Centers, F&B Concepts, Hospitality and Leisure.
Filed work included a market study, benchmarking, international case-studies, appraisal of client and competitor operations and workshops with Client top management team for brainstorming, proposal validation and decision making.
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Av. de Berna, 35, 3º Dto
1050-038 Lisboa, PORTUGAL
+351 211 350 368